Retail and E-Commerce
Online stores have legal requirements that go way beyond a shopping cart.
Return policies, pricing accuracy, consumer protection disclosures, and accessibility requirements apply to every e-commerce website.
What regulators look for on e-commerce websites
Missing or inadequate return/refund policy
Pricing that does not include all mandatory fees
Non-compliant product safety information
Inaccessible checkout process violating ADA
Who regulates e-commerce websites
We review your website against requirements from each of these regulatory bodies. This is an informational review, not legal advice. Consult with your attorney for guidance specific to your situation.
What we check
Common questions about e-commerce websites
What legal pages does my e-commerce site need?
At minimum: privacy policy, terms of service, return/refund policy, and shipping policy. If you collect customer data (you do), you also need compliance with state privacy laws like CCPA and any applicable data protection regulations.
Does my online store need to be ADA accessible?
Yes. The DOJ has confirmed that the ADA applies to websites, and e-commerce sites are frequent targets for ADA lawsuits. Your checkout process, product pages, and navigation must meet WCAG 2.1 Level AA standards.
What pricing rules apply to my e-commerce website?
The FTC requires clear and conspicuous pricing. All mandatory fees must be included in or clearly disclosed alongside the price. Comparison pricing (showing a higher crossed-out price next to a sale price) must be based on genuine previous pricing.
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